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Lean Service

(Cód. Item 1503340384) (Cód EAN 9781781191774)Outros produtos Oak Tree Press
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  • Imagens

    Lean Service Passe o mouse e veja os detalhes
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  • Vídeos

Lean is about VALUE ... the creation, delivery and retention of value. In a service business, the delivery of value is very much customer- or client-dependent. The client defines what they see as value, not the business. The most successful service businesses understand this very well and spend much time and effort working to better understand their customers and to meet their spoken needs and often unspoken wants. To understand how Lean concepts can be applied to a service business, you need to know a little about Lean Principles, Lean Rules, Lean Questions and Lean Tools. Read on ... LEAN SERVICE includes case studies showing how Lean Service has been applied in companies as diverse as Deutsche Post DHL, DirectSki.com, Grant Thornton, Irish Rail, Musgrave Group, Openet, Parker Advertising and Thornton Partners.

Características

Autor
Richard Keegan

Especificações Técnicas

Edição
0
Número de Páginas
258.0
Data de Lançamento
22/02/2020
Acabamento
Brochura

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